Services, areas and matching requests

How matching works

A request matches you only when all of these are true. Your area alone is never enough:

• You offer its main service.
• You offer its hire type. Requests marked Service only or Not sure — discuss with supplier match any hire option.
• You have the vehicle or machine it asks for, ticked under Vehicles & machines you have. Requests where the customer chose Not sure match any supplier of that service. So do requests where the customer typed their own vehicle under Others. Services and vehicles you type yourself show on your profile but don't change which requests you get.
• You cover its starting state or one of the other states the customer added.

Change your services or areas

1. In the supplier portal, open Business profile.
2. Scroll to Services & areas, change your choices, and select Save changes.

Matching updates straight away. If you stop matching a request, you can't open its customer contact any more, even if you opened it before.

Job alerts

Matching requests appear in Job alerts in the supplier portal (the menu shows how many are unread) and under Your matching alerts in Find work. CariLori also emails them to your account email address as soon as they're posted, with the details, the customer's first name and a View job button (several new requests come together in one email). To stop alerts, untick Matching requests in CariLori under Services & areas, or in Settings → Notifications. To stop only the emails, untick Email updates for requests and conversations in Settings → Notifications. You can still find and open matching requests in Find work.