Block or report someone
If a contact goes wrong, report it to CariLori. Customers can also block a supplier from all their requests.
Report a contact
- Open your contact history: My Requests → Suppliers with contact access for customers, or My contacts in the supplier portal for suppliers.
- Select Report contact on the right card.
- Choose a reason — Unwanted contact / harassment, Did not show up, Misleading information or Other — describe what happened, and send it.
The CariLori team reviews every report and can suspend accounts that break the rules. You can't attach files to a report.
Block a supplier (customers)
- In Suppliers with contact access, select Block supplier on that supplier's card.
- Give a reason, tick the confirmation and select Confirm block.
The supplier can no longer open your contact or private details on any of your requests, including ones you post later, and gets no alerts for them. A block can't be undone from your side, doesn't recall what they have already seen, and doesn't give back their slot.
What a suspension means
A suspended person is signed out and can't sign in. A suspended supplier disappears from the directory, and a suspended customer's open requests are hidden from suppliers.