Get help with a problem
Most questions are answered in this Help Centre. For a problem with a customer or supplier, report it from your contact history.
A problem with a contact
Select Report contact in your contact history. The CariLori team reviews every report. See Block or report someone.
You can't sign in
Try resetting your password. If CariLori has suspended your account, you are signed out and can't sign in. If you deleted your account in the last 14 days, use the link in the email we sent to keep it.
Your request shows "Removed by CariLori"
CariLori removes requests that break the rules. A removed request can't be reopened, but you can post a new one that follows them.
Your personal data or deleting your account
To delete your account, use Account settings → Delete account (see Your account, details and notifications). To ask for a copy of your data or a correction, follow the steps in the Privacy Policy.